he following Frequently Asked Questions should help answer any queries you have regarding Pound Stuff:
Do I need to make an account in order to place an order?
You do not need to create an account with us in order to place an order. However, we strongly advise you to create an account before doing so in order to make the most out of our account benefits. Registering for an account means that you can track and view your order history, manage your delivery and billing addresses, earn discounts against future orders and favourite products for easy re-ordering on all future purchases. Sign up for an account here.
If you do not wish to make an account, you can simply follow through with your order as a ‘Guest’ user.
I have changed my mind on an item I have received, how do I return it?
We do make every effort through our product descriptions and images to correctly represent items on sale at Pound Stuff. However, if you are not happy with a product that you have purchased from us, simply contact firstname.lastname@example.org within 14 days of your delivery date to arrange a returns authorisation. Here they will direct you further on how to complete your return. Items returned without authorisation will result in delayed processing.
To be eligible for a refund, products need to be either faulty (see heading below), or complete within their original packaging, in a re-sellable condition and in the case of consumable products with any seal still intact or packaging unopened. Once the returned product(s) have been received by Pound Stuff, a refund will be issued to your original payment method of the full cost of the product(s) less any discount that may have been applied at the time of purchase. Please allow 14 working days for a refund to be processed from date of postage and please retain proof of return postage.
Are there any items that can’t be returned?
Please note that for health/hygiene reasons, we can only accept returns on underwear if the item is faulty, or in the case of consumable products where any seal is no longer intact or sealed packaging has been opened.
Can I cancel my order?
You have the right to cancel your complete order within 14 days for a full refund (inc. shipping cost), of which will be issued back to the payment method used on your original order. However, it is your responsibility to cover the return cost of postage and to return the goods in their original packaging and in a re-sellable condition. Pound Stuff will not be responsible for the loss of returned goods. To avoid loss, we advise you to retain your proof of shipping when sending your products back to us.
This right does not extend to cancellation of part orders or orders not returned in their original packing and re-sellable condition. Please see returns information for further advice.
If you wish to cancel your order, please contact us via email@example.com with your order details so we can direct you further.
Pound Stuff reserve the right not to accept orders from individuals who repeatedly cancel full orders.
I have received an item that is damaged, what should I do?
We are sorry to hear that you have received goods from us that have been damaged or are faulty. We constantly try to review our packing procedures and quality of products to reduce occurrences like this from happening.
If you have received a damaged or faulty item(s), then please get in contact with us at firstname.lastname@example.org In respect of damaged items, please get in touch as soon as possible after receipt of delivery, preferably via email - with a clear photograph of the damaged item(s), no larger than 1MB. Here we will then review and arrange for a refund to be issued if necessary.
If you accept delivery please handle with due care and please provide photographic evidence both of the damaged parcel and any subsequent damaged product(s).
In line with general eCommerce practice, we require evidence of damage before being able to refund for damaged/faulty items.
Can I amend or add to my order once it has already been placed?
Unfortunately, at the moment, our system does not allow us to amend or add items to your order after it has already been placed.
Can I repeat a previous order?
If you have a Pound Stuff account, then it is possible to quickly repeat a previous order. Firstly, you must log in to your account and select ‘My Favourites’, this will then list all items that you have recently ordered with us. Then by clicking the ‘Add Favourites to Basket’ button, those favourites that are currently in stock will be ready for you to purchase once more. If you would like to amend the quantities of an item(s), you can select the arrow buttons next to the product to increase or decrease its quantity, or add any additional items to your basket by continuing to shop.
Please note that if a previously ordered item is not available it will show as ‘out of stock’.
How long will my order take to arrive?
We aim to have your items with you within 3-5 working days after you place your order. In times of high demand, orders may take longer to ship from our distribution centre, so we ask that you check our delivery page for any announcements in such a circumstance.
If you have waited longer than 5 working days for your order when an announcement hasn’t been made, or your order is urgent, then please contact email@example.com or call 0203 489 4646 Monday to Friday 9am-5pm.
Can I have my order shipped to an address of my choice?
Yes. You can request that your items are delivered to your home, your workplace or another more convenient address if you so wish. Although to ensure acceptance of your payment you must make sure that the billing address that you provide matches the information on your debit/credit card account.
Where do you deliver to?
Please see our Delivery and Postage page for more information.
Will someone need to be home in order for me to receive my parcel?
In order to deliver your package safely and efficiently, someone within the premises will ideally need to be present in order to provide us with a signature/name to formally accept delivery before our carrier can hand over your parcel.
In instances where you have seperately arranged with our carrier to leave your parcel in a "safe place", then Pound Stuff cannot accept any liability for any subsequent loss of your parcel.
What happens if I miss my delivery?
For delivery within the UK, our delivery carrier will leave you a card if delivery has not been possible. This is to advise you on how to rearrange your delivery.
For delivery outside of the UK, you will receive an email from our customer service advisor explaining how you can rearrange your delivery for a more suitable day.
If we are likely to encounter problems in delivering your goods to your chosen delivery address, then please contact firstname.lastname@example.org.
What forms of payment do you accept?
Here at Pound Stuff, we accept a number of different payment methods including: Visa, MasterCard, Maestro Card, PayPal.
What is a short-dated product?
A short-dated food or drink product is an item that is approaching or is just past its best before date. Best before dates are set by the respective manufacturer to serve as a guide only to the date by which their product can be enjoyed at what they believe to be its optimal quality, it has nothing to do with safety. When a product has past its best before date, it does not mean that the food is harmful, just that it might begin to lose its optimal flavour and texture.
Short-dated food products are also a great way to help with food waste management as many of these would be disposed of unnecessarily. Short-dated food items are a great way to save money and an opportunity to shop more responsibly.
Please note that we do not sell any items that are past their use by date - please always see product descriptions for more information.
Do you have any high street stores?
No, Pound Stuff is an online retail store only. All orders are shipped straight to your door from our UK, West Midlands distribution centre.
Not found what you are looking for?
Well at Pound Stuff we are here to help. Feel free to contact customer services on the following if you have any further queries:
T: +44 203 489 4646